Project 2 - Customer Support Chatbot🛒 StyleHub Customer Support Chatbot

Problem: Online stores get repetitive customer questions about orders, returns, sizing, delivery.

Solution: Built a prompt-engineered chatbot that gives professional, consistent replies.

What it handles:

• Order status (Order #12345 → "Being packed, ships in 24hrs")
• Returns ("Within 7 days, keep packaging")
• Sizing ("Check size chart, happy to help")
• Delivery timelines

Demo: Input: "Where is my order #12345?"Act as a friendly customer support agent...

Output: "Hi there! Your order #12345 is being packed and will ship in 24 hours. Tracking details will be shared soon. Thanks!"

Files: project_plan.txt | test_inputs.txt | prompt_final.txt | test_outputs.txt

Skills Demonstrated## Skills Used ✅ Role prompting ("Act as a friendly customer support agent") ✅ Few-shot examples (2 perfect Q&A pairs)

✅ Constraints (max 3-4 sentences, no fake tracking numbers) ✅ Testing (15 real customer questions) ✅ Business understanding (e-commerce workflows)

##Project Plan

project_plan.txt

##Prompt Final

prompt_final.txt

##Test Input

test_input.txt

##Test Output